If you use a Battery Saver or Task Manager app, try disabling to see if that makes a difference.If Battery Optimization is on for PassageWay, turn it off. Double-check your Battery Optimization settings.If you continue to experience issues with the Accessibility Service: To resolve this, turn off battery optimization for PassageWay. The most common issue encountered using the Accessibility Service is that Android Battery Optimization settings will automatically turn off services (like the Accessibility Service) in order to preserve battery.

Troubleshooting the Accessibility Service

Slide the toggle to the right to allow Floating Windows.

Locate Floating Windows or App Management and tap to open.

Slide the toggle to the right to allow Dropzone.įor Oppo and other devices, enable Floating Window:.

Tap Dropzone in the middle of the bottom row.

Open the Huawei/Honor Optimizer App (also known as “Phone Manager”).

If the PassageWay Auto-fill Service overlay isn’t visible when your device is focusing on a username or password input field, your device may require a device-specific setting to be enabled:įor Huawei/Honor devices, enable Dropzone: Depending on the version of Android your device is running, there are a few different ways to enable auto-fill from PassageWay: OptionĪutofill Service, IME that supports Inlineįor instructions on setting up auto-fill on Android, see Auto-fill Logins.

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